Refund policy
Return Policy
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Eligibility for Returns:
- Products must be unused, unopened, and in their original packaging.
- Return requests must be initiated within 7 days of receiving your order.
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Non-Returnable Items:
- Opened, used, or damaged products.
- Items purchased during sales, promotions, or special offers.
How to Initiate a Return
- Visit the "Contact Us" section on our Shopify store and submit a return request.
- Provide your order details and a description of the issue.
- Once your return request is approved, we will provide instructions for returning the product.
Refund Policy
- Refunds will be issued only for approved returns.
- Once the returned product is received and inspected, your refund will be processed.
- Refunds will be credited to the original payment method within 7-10 business days after approval.
Exchange Policy
- Exchanges are allowed for defective or damaged items only.
- To request an exchange, submit your request within 7 days of receiving the product.
Additional Notes
- Return shipping costs are the responsibility of the customer unless the product was received damaged or incorrect.
- Hinu Fairy reserves the right to reject returns or refunds if the conditions outlined in this policy are not met.
Thank you for shopping with Hinu Fairy! We are dedicated to ensuring your satisfaction with every purchase.